Monday, November 3 |
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| 12:30 PM - 5:00 PM | Registration Opens |
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| 5:30 PM - 7:00 PM | High Tide Connections: Partner Showcase and Happy Hour |
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Tuesday, November 4 |
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| 7:30 AM - 8:30 AM | Registration and Continental Breakfast |
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| 8:30 AM - 8:45 AM | Conference Kick-off Derrick Mottern, President, CSSA |
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| 8:45AM - 9:00 AM | The Future with CSSA Roger Perlsen, VP of Operations and Business Development, CSSA |
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| 9:00 AM - 10:00 AM |
Keynote: I Talk to Losers – Tackling Tough Conversations, Accountability, and Feedback Jen Mueller, Founder, Talk Sporty to Me We’re thrilled to welcome Jen Mueller - founder of the leadership and communication company Talk Sporty to Me and longtime sideline reporter for the Seattle Seahawks. Jen delivers a fresh perspective on communication, leadership, and teamwork, sharing real life lessons from the sidelines that will leave you energized and ready to make an impact. |
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| 10:00 AM - 10:30 AM |
Partner Showcase |
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| 10:30 AM - 11:30 AM |
From Insight to Impact: AI for Service Providers Alan DiCicco, Vice President, Solution & Product Marketing, Calix The rapid rise and continuous evolution of AI is promising to redefine operational efficiency and create new customer experiences, impacting every aspect of broadband service delivery. AI technology is cool and astounding, but AI adoption is not about technology – is it people and business transformation that will require changes to executive decision-making and leadership approaches. This session will explore insights from across the broadband service provider community and how leaders are adapting strategies, evolving mindsets, and driving innovation to engage teams and measure the impact in an AI-powered future. |
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| 11:30 AM - 1:00 PM |
Lunch and Partner Showcase |
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| 1:00 PM - 2:00 PM |
Track 1
Forum – Future-Ready Networks: Building the Plant of Tomorrow
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Track 2
Powering Connections, Driving Growth
Comtrend |
| 2:00 PM - 2:30 PM |
Partner Showcase |
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| 2:30 PM - 3:30 PM |
Track 1
Get Ahead with Outdoor WiFi: Deliver What Competitors Can't, and Members Will Love
Mark Wohlers, Business Account Manager, Consolidated Business Services |
Track 2
From Calls to Clicks: Driving Customer Experience and Business Growth with Mitel CX
Eva Maciejewska, Channel Account Manager, Mitel Artificial Intelligence is transforming how organizations manage customer service and deliver exceptional experiences. With the Mitel CX platform, AI capabilities are no longer experimental — they are practical, deployable tools that deliver measurable results in both operational efficiency and customer satisfaction. |
| 3:30 PM - 4:30 PM |
From Data to Decisions: Reporting & Analytics That Drive Results
Eric Barnett, Sr. Manager – Training & Analytics Charlie Mouy, Reporting Analyst, Consolidated Business Services |
WiFi 7 is Here: Elevating the Subscriber Experience with Next-Gen Connectivity
Andrew Cuellar, Sales Engineer, Zyxel WiFi 7 isn’t just about faster speeds — it’s a major upgrade in how wireless networks perform. With new technology that allows devices to use multiple connections at once, wider channels for more data, and smarter signal handling, WiFi 7 delivers smoother, more reliable performance. |
| 5:30 PM |
Transportation to the Event Meet in the Lobby |
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| 6:30 PM - 8:30 PM |
Barefoot Riverboat Queen Excursion (see below) |
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Wednesday, November 5 |
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| 7:00 AM - 8:00 AM | Networking Breakfast |
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| 8:00 AM - 9:00 AM |
Track 1
MDUs Done Right: Partnering with Building Owners for Long-Term Success
Matt Allison, OSP Engineering Supervisor, Consolidated Business Services |
Track 2
WiFi Without Limits: Unlocking WiFi 7
Sean Montgomery, Director of Sales Engineers, TP-Link |
| 9:00 AM - 9:15 AM | Break |
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| 9:15 AM - 10:15 AM |
G2 Wireless BEAD Solution: Delivering Scalable Broadband Where Fiber Can't Go
Tarana |
Completing the Small Business Puzzle
Sangoma |
| 10:15 AM - 11:15 AM |
CSSA Member Forum - Your Association, Your Voice This open forum session is designed to provide the association staff with feedback on solutions presented during the conference, guide future conferences and discuss what products and/or services CSSA should be developing that can help our industry and Membership. |
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| 11:15 AM - 12:00 AM | Closing Session/Prize Drawings |
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